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A creation Diptick ®
GENERAL TERMS AND CONDITIONS FOR ONLINE TICKET SALES – ASSOCIATION LE CYCLOP
As of 05/03/2026
GENERAL TERMS AND CONDITIONS FOR ONLINE TICKET SALES
Before placing any order, Association Le Cyclop asks you to kindly take note of the general terms and conditions of sale indicated below.
The online ticketing system has been developed by Diptick.
All of the content on the online ticketing system is protected by copyright law. Therefore, and in accordance with the provisions of the Intellectual Property Code, use of the website for private purposes alone is permitted. Any other use may result in legal action before the relevant court.
These general terms and conditions of sale apply between:
Association Le Cyclop (hereinafter referred to as “the Seller”), whose office is located at Mairie, Place de la République, 91490 Milly-la-Forêt
SIRET Number: 385 098 439 00024
APE Activity Code: 9499Z
Email: association@lecyclop.com
Internet site: https://lecyclop.com
Telephone: + 33 (0)1 64 98 95 18
AND
Any person of legal age, at least 18 years old, acting on their own behalf and possessing the legal authorization to purchase tickets (hereinafter referred to as “the Buyer”).
1. SUBJECT
The present general terms and conditions of sale (hereinafter referred to as the “Terms and Conditions”) govern the contractual relationship between the Seller and any person purchasing ticket(s) for a service (guided tour, workshop, etc.) via the online ticketing service accessible at https://lecyclop.billetterie.museum.
Purchasing a ticket for a service implies fully accepting said Terms and Conditions.
The Seller reserves the right to adapt or modify these Terms and Conditions at any time. In the event of a change, the conditions applicable to a purchase are those in effect on the date of the order or purchase of a service.
2. TICKET AVAILABILITY & VALIDITY
The tickets on sale are subject to availability.
The Seller reserves the right to limit the maximum number of tickets available for purchase.
In the event of a service being cancelled by the Seller, a refund will be issued within one month to the account used by the Buyer when placing the order.
4. FEES AND PROOF OF ID
A booking fee of €1.00 applies to each ticket (even those that are without charge).
Full price: €12.00
Navigo Pass price: €10.00 – upon presentation of a valid pass and ID with a photograph of the pass holder
Reduced price: €8.00 – upon presentation of proof for:
Free of charge: €0.00 – upon presentation of proof for:
In accordance with Article 293 B of the French General Tax Code, ticketing services are exempt from VAT. Depending on the services offered, a booking fee may apply when purchasing ticket(s).
Some reduced rates are available under certain conditions. The Seller reserves the right to request valid proof of ID upon ticket inspection. If proof of eligibility for a certain rate is not provided, the visitor will be required to pay the difference in price or the full rate.
For safety reasons, access to the interior of Le Cyclop is prohibited to children under 8 years of age, even if accompanied or carried by adults, either in one’s arms or in a baby carrier.
Prices are subject to change without notice, but the price applied is the one in effect at the time of purchase.
5. TERMS OF PURCHASING AND PAYMENT
Tickets can only be purchased in euros via the online ticketing system, with secure payment guaranteed by Lyra, or directly on-site at the ticket desk. It is not possible to purchase tickets by phone.
To purchase tickets online, the Buyer must follow these steps:
1. Select tickets
2. Verify information
3. Accept Terms and Conditions
4. Pay online
The Buyer guarantees that they have the necessary funds and authorization to make the payment.
Once the order has been validated and the payment made, the Buyer will receive an email with a link allowing them to download their tickets. It is the Buyer’s responsibility to ensure they have received the tickets and verify information (dates, times, etc.) before the event. The Seller cannot be held responsible if the Buyer does not receive the tickets because the email address provided at the time of purchase was incorrect or if spam filters block the delivery.
If payment fails, the order is automatically cancelled.
6. ACCESS AND USE OF TICKETS
Tickets allow access on the selected date and time only. Access to a service like a workshop or tour is subject to the validity of the ticket upon inspection.
Tickets must be presented in digital or printed format to the Ticket Office staff in exchange for a paper ticket, which is checked at the start of the visit.
Visitors are advised to arrive a few minutes before the start of their allocated timeslot to leave enough time for ticket inspection and exchange.
Any reproduction or transfer of a ticket to a third party is prohibited.
7. CANCELLATION, REFUND, & CHANGES
The sale of tickets by the Seller is considered a sale of a leisure or entertainment service, and in accordance with Article L 121-21-8-12° of the French Consumer Code, does not grant any right of withdrawal.
All orders are final and non-refundable. Tickets are neither refundable nor exchangeable, except in the event of cancellation by the Seller.
Visitors arriving late for their reserved timeslot will not be able to make use of the purchased service and are not entitled to a refund.
The Seller may, at any time, remove or modify the services advertised in its brochures, website, and online ticketing platform.
If, prior to the date of the service, the execution of said service is not possible due to an external event (force majeure, closure of the site for technical or health reasons, lack of staff or participants, etc.), the Seller will notify the customer as soon as possible and offer an alternative, by email or telephone.
Subsequently, the Buyer can decide to:
- either request a refund to the account used for the order,
- or accept the alternative (new date, time, etc.) offered by the Seller.
8. PERSONAL DATA
The information collected during the processing of a sale is used by booking management and is retained for a period of three years.
The Buyer can exercise their right to access, modify, or delete their data by contacting administration@lecyclop.com
For more information on the management of personal data, please consult our Privacy Policy (Personal Data page).
9. DISPUTES & LIABILITY
It is the responsibility of the Buyer to check the ticket(s) and sale confirmation at the end of their order. The Buyer alone is responsible for the use of the purchased tickets, whether by themselves or by a third party.
In the event of non-compliance with these Terms and Conditions by the Buyer, the Seller reserves the right to refuse access to the service in question.
These Terms and Conditions are regulated by French law. In the event of a dispute, the relevant courts may be seized after all possibilities for an amicable solution have been exhausted.
The Seller is not liable for any technical problems connected to the ticketing website or any external incidents that may disrupt the visit.
10. CONTACT
For any questions, the staff at the Ticket Office are available at the number below on Saturdays and Sundays between 10.30am and 6pm, from 4 April to 1 November 2026:
📞 +33 (0)1 64 98 96 71